(425) 836-5500 | 1(888) We Pet Sit

FAQ

[toggle title="1. What type of pets do you care for?"]We most often care for cats and dogs. However, we also care for birds, rabbits, turtles, goats, sheep, chickens, ponies and horses. Rates varry for our barn friends..[/toggle]
[toggle title="What areas do you cover?"]We currently cover; Redmond, Samamish, Carnation, Duvall, Kirkland, Woodinville, Bothell and Monroe..[/toggle]
[toggle title="How Do I Become A Client?"]Give us a call (425) 836-5500.[/toggle]
[toggle title="How do I sign up for dog walking or pet sitting services?"] Please call Kirsten in our office (425) 836-5500 and she will be happy to discuss your needs and tell you more about the services we offer. If you are interested, she will set up a complimentary visit with one of our professional pet sitters or dog walkers. This introductory meeting a half hour to an hour long and helps our sitter familiarize themselves with your pets, their routine and gives you the opportunity to meet your sitter.

Once you are a client, you will have access to request future service through our online scheduling system and your information is kept active for one year. If you need service in the future and have not used our services in more than a year, we may need to set up a meeting to go over any changes; maybe dietary changes, medication that is new, keys maybe a new pet or for any other changes that we may need to go over in person. We call this a Follow Up visit and is booked at a rate of $25 per follow up. This fee covers your sitters time and reactivates you in our system. Please see Follow Up visit for more information. .[/toggle]
[toggle title="Can you give my pet medicine or injections?"]Yes. Our sitters have experience giving medication and some have experience giving insulin injections and sub-Q fluids. Fees vary please see or Services & Rates page..[/toggle]
[toggle title="How far in advance do I need to reserve service?"]Its best to reserve dates as far in advance as possible for holidays especially. We book services on a first come, first served basis. We do take some last minute bookings if we have a sitter available. Please see Last Minute Booking for more information..[/toggle]
[toggle title="How many visits a day do I need?"]The number of visits per day depends on your pets needs. Typically; 1 (one) visit a day for cats, birds, bunnies and fish and 2 (two) or more visits up to 4 visits a day for dogs, cats that need medication or special diets and farm animals. We also offer Overnight stays at your home for those pets that need a human at home with them while you're away. Please click on the Overnight Stays link for more information. .[/toggle]
[toggle title="I am a customer but haven't used your service in more than a year. How do I get my account re-activated?"]If it has been more than a year since the last time we cared for your pets, we may need to set up a meeting to go over any changes; maybe dietary changes, medication that is new, keys, or if you've moved, maybe a new pet or for any other changes that we may need to go over in person. We call this a Follow Up visit and is booked at a rate of $25 per follow up. This fee covers your sitters time and reactivates your account in our system. Please see Follow Up visit for more information. .[/toggle]
[toggle title="What do you charge for pet sitting?"]Our rates for pet sitting start at $25.00 per visit and vary depending on number of pets, number of visits and type of service being provided. Please give us a call so we can give you a direct quote for you perticular needs. .[/toggle]
[toggle title="What forms of payment do you take?"] We accept:

Visa, MC & American Express
Paypal (plus additional 4% fee)
[/toggle]
[toggle title="When is payment due?"] Different services are billed differently.

First time clients and occasional clients are billed when their reservation is made and is due before service begins to hold your reservation. You can either mail a check made out to Pet Sitters Unlimited or call us with your credit card information.

Regular Dog Walking clients are billed monthly for the upcoming month and payment is due the first week of the month. If you have a card on file, your card will be charged the first week of the current month.

Dog Walking clients that are not on a regular schedule, will need a card on file and will be charged for each visit on a per visit basis. .[/toggle]
[toggle title="Where do I mail my payment?"] You can mail your payment to:

Pet Sitters Unlimited

16541 Redmond Way # C236

Redmond, WA. 98052.[/toggle]
[toggle title="How do I login to schedule a reservation online?"] In order to schedule reservations online, you will need your username and password that you received in your Welcome Packet once you've become a client. Then from our "client" page you can click the link for existing clients to login and schedule an appointment. Or you may follow this link too. Schedule an appointment here.
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[toggle title="I forgot my username or password to schedule an online appointment, how do I login?"] If you have forgotten your password to login and schedule appointments, you may click the Here to have a temporary password sent to you.

However, If you are unsure or do not know the username or email we have on file for you, please call us, so we can help get you that information..[/toggle]

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